Help Centre

Our short-term policies do not cover a sole claim for broken/damaged glass including the windscreen. Unlike annual insurance policies, we do not currently offer separate cover for windscreen damage that entitles you to a standalone windscreen cover. For more information on what is covered by your policy, please check your policy documents.

When purchasing, you will be provided with your documents in two ways:

• Once payment is confirmed, by way of download on the “You’re Covered!” Policy Confirmation page.
• Via a Secure Link in your Policy Confirmation Email which is sent shortly after your purchase.

It’s possible that the email has made its way into your Junk or Spam folder so the first thing to do is check there. If it’s not there, it’s also possible there was a spelling error when you entered in your email on your application, so get in touch with us and we’ll take a look into it for you.

When accessing your Documents via the Secure Link within your Policy Confirmation email, you will be asked to pass some validation questions as a security measure. You will need to provide the following details:

• Surname Only
• Date of birth
• Start date of the policy

If you find that you have entered these details correctly, and are unable to access your Documents, this may be from an incorrect entry on your Policy itself.

Please get in touch via the Contact Us page if you need any assistance with this.

We provide a breakdown of costs for invoicing/receipt purposes within your Policy Confirmation email.

Please note that our policies are not subject to VAT but IPT (Insurance Premium Tax).

If you would like us to post your documents to you, get in touch with us and we can organise that for you. All posted documents will be sent free of charge, via 2nd class delivery.

Your Policy Wording would have been sent to you in your Policy Confirmation email. You can also take a look at the Policy Wording based on your quotation, by clicking the ‘View Policy Wording’ link at the bottom of the Insurers Declaration page.

Your IPI document would have been sent to you in your Policy Confirmation email. You can also take a look at the IPID based on your quotation, by clicking the ‘View Insurance Product Information’ link at the bottom of the Insurers Declaration page.

Due to the short-term nature of our policies, we don’t have the facility to make any amendments or changes like you perhaps would with an Annual policy. This includes vehicle registrations, personal data details, addresses, or anything else you’ve provided on the application.

This is why we state our “no changes, additions or refunds” clause to you on the website prior to purchase, so that you have agreed you understand this before proceeding to payment.

Sadly, there is no physical way for us to change any details on a policy once it’s paid for, regardless of whether it has started or not. If you have concerns over this and wish to enquire further, you can do so via the Contact Us page.